Privacy Policy
How SPARK Auto collects, uses and protects your information.
Effective October 22, 2026. This policy explains what information SPARK Auto LLC ("SPARK," "we," "us") collects when you visit sparkauto.us, use the SPARK app at sparkauto.pplx.app, book service, or receive text messages from us, and how we use it.
Information we collect
- Contact details: your name, mobile phone number and email address.
- Service details: the address where you want service, your vehicle's year, make, model and mileage, and notes you give us about the problem.
- Repair records: estimates, approvals, invoices, and photos or videos our technicians take of your vehicle.
- Payment information: card and Apple Pay payments are processed by Stripe. We do not store full card numbers.
- Usage information: basic, anonymous counts of how people move through our booking pages, and the web address that sent you to us.
How we use it
- To schedule, perform and follow up on the service you request.
- To send you estimates to approve, invoices, receipts and appointment updates.
- To answer your questions and provide customer support.
- To improve our website, app and service.
- To meet legal, tax and accounting obligations.
Text messages (SMS)
If you opt in, SPARK will send you text messages about your appointments, such as booking confirmations, reminders, technician arrival notices, estimate-ready notices, job completion and payment receipts, and a request for feedback after your service. Opting in is not required to book service.
- Message frequency varies based on your appointment activity.
- Message and data rates may apply.
- Reply STOP at any time to stop receiving texts. Reply HELP for help, or call (214) 680-5229.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share phone numbers only with the service providers that deliver our texts (such as our messaging provider), and only to send messages you asked for.
See our SMS Terms and how to opt in to text updates.
How we share information
We do not sell your personal information. We share it only with:
- Service providers that help us run the business, such as payment processing (Stripe), app hosting and data storage, text message delivery, and address lookup. They may use it only to provide those services to us.
- Someone you choose, for example when you send your bill to another person to pay.
- Authorities when required by law, or to protect our rights, customers or staff.
How long we keep it
We keep booking and repair records for as long as needed to provide service, honor our work and meet tax and legal requirements. You can ask us to delete your information, subject to records we must keep by law.
Security
We use reasonable safeguards, including encrypted connections and access limited to SPARK staff who need it. No method of transmission or storage is completely secure.
Your choices
- Reply STOP to any text to opt out of text messages.
- Contact us to see, correct or delete the information we have about you.
- You can turn off app notifications at any time in your phone or browser settings.
Children
Our services are meant for adults. We do not knowingly collect information from children under 13.
Changes
We may update this policy. The effective date above shows when it last changed.
Contact us
SPARK Auto LLC
511 East John W Carpenter Freeway, Suite 500, Irving, TX 75062
(214) 680-5229 · info@sparkauto.us