Text message updates
How customers opt in to appointment texts from SPARK Auto, and how to stop them.
SPARK Auto (SPARK Auto LLC, Irving, TX) sends text messages only to customers who agree to receive them. Opting in is never required to book service. Customers agree to receive texts in one of three ways.
1. On our online booking form
When you book at sparkauto.pplx.app, the final step asks for your name and mobile number. Directly below the mobile number field is an unchecked checkbox. You only receive texts if you check it. The checkbox reads, word for word:
Text me appointment updates from SPARK Auto (booking confirmations, reminders, technician arrival and estimate notices). Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. See our Privacy Policy and Terms.
The box is unchecked by default, and booking works whether or not you check it. We save your choice and the date and time you agreed with your booking.
Screenshot of the live booking form at sparkauto.pplx.app (step 5, Review & request), showing the unchecked text-updates consent box below the mobile number field.
2. By phone or in person (verbal consent)
If you book by calling (214) 680-5229 or in person, our staff read this script word for word before any text is sent:
"Would you like to receive text messages from SPARK Auto about this appointment? These include booking confirmations, appointment reminders, a text when your technician is on the way, estimate-ready notices, and job completion and payment receipts. Message frequency varies. Message and data rates may apply. You can reply HELP for help or STOP to opt out at any time. Agreeing is not required to book. Do you agree to receive these texts at this number?"
Texts are sent only if you say yes. Staff record your answer, the mobile number, and the date and time in your booking. Your first text confirms you're subscribed and repeats the HELP and STOP instructions.
3. By text message
Text START to (682) 345-8897. You'll receive this reply:
SPARK Auto: You're subscribed to appointment updates. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
What you'll get
- Booking confirmations and appointment reminders
- A heads-up when your technician is on the way
- A notice when your estimate is ready to approve
- Job complete and payment receipt notices
- One request for feedback after your service
We don't send marketing texts. Message frequency varies. Message and data rates may apply.
Stop or get help anytime
Reply STOP to unsubscribe, or HELP for help. You can also call (214) 680-5229 or email info@sparkauto.us.
HELP reply: "SPARK Auto: For help, call (214) 680-5229 or visit sparkauto.us. Msg & data rates may apply. Reply STOP to opt out."
STOP reply: "SPARK Auto: You're unsubscribed and won't get more texts. Reply START to subscribe again."
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share phone numbers only with the service providers that deliver our texts (such as our messaging provider), and only to send messages you asked for.
Read our Privacy Policy and SMS Terms.